Terms of Service

1. Acceptance of Terms

By accessing and using ServiceConnect Pro ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

ServiceConnect Pro is a comprehensive field service management platform that provides:

• Job scheduling and dispatch management
• Customer relationship management (CRM)
• Inventory tracking and management
• Employee management tools
• Payment processing capabilities
• Reporting and analytics
• Mobile applications for field technicians

3. User Accounts

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to systems
• Interfere with or disrupt the Service
• Use the Service for illegal or unauthorized purposes

5. Payment Terms

For paid subscriptions:

• Fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We may change pricing with 30 days' notice
• Accounts may be suspended for non-payment
• You're responsible for all taxes and fees

6. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. You retain ownership of your data, and we implement appropriate security measures to protect it.

7. Service Availability

We strive to maintain high availability but cannot guarantee uninterrupted service. We may perform maintenance that temporarily affects service availability, and we'll provide advance notice when possible.

8. Limitation of Liability

ServiceConnect Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service. Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

9. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the Service will cease, and we may delete your data according to our data retention policy.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the Service. Continued use after changes constitutes acceptance of new terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at legal@serviceconnectpro.com or through our support channels.